Refund policy

Returns and Refunds

If you wish to request a return or refund, please contact us within 7 days of receiving your order.

To start a return, email info@still.studio with:

Your order number

Clear photos of the item, where relevant

All return requests must be approved before any item is sent back. Returns sent without prior confirmation may not be accepted.

Return address

Approved returns must be sent to:

Still.

Studio 122

65 Alfred Road

London

W2 5EU

United Kingdom

Return shipping costs are the responsibility of the customer.

Condition of returns

Returned items must be:

Unused

Unworn

Unwashed

Items that are worn, damaged, altered, or show signs of use cannot be accepted.

Non-returnable items

The following are not eligible for return or refund:

Items returned more than 7 days after delivery

Deliberately damaged items

Items produced correctly according to the approved design but later deemed unwanted

Items affected by delivery issues caused by incorrect or incomplete address details provided at checkout

Faulty or incorrect items

If an item arrives faulty, damaged, or incorrect, you must notify us within 7 days of delivery with supporting photographs.

Where a fault is confirmed, a replacement or refund will be issued in accordance with UK consumer law.

Refunds

Approved refunds will be processed to the original payment method, in the original currency, within a reasonable timeframe following inspection.

Original shipping costs are non-refundable.

Order cancellations

Orders may only be cancelled and fully refunded while they are still under review.

Once production has begun, orders cannot be cancelled.